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Customer Service

Payment

Easy and Secure Payment Options:

We provide convenient payment methods to streamline your shopping experience. Whether you prefer credit or debit cards or Woopay, our trusted online payment platform, you can complete your purchase seamlessly. Rest assured, all transactions are securely processed, ensuring your payment details are protected. Shop confidently with Vitaluxe, where convenience meets security.

Returns

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Shipping

Streamlined Shipping Experience:
Vitaluxe understand the importance of receiving your skincare essentials promptly, which is why we prioritize efficiency in our shipping process. Our goal is to provide you with a seamless and hassle-free experience from the moment you place your order to the moment it arrives at your doorstep. With our efficient logistics network, we ensure timely dispatch and delivery of your products. Once your order is placed, our dedicated team works diligently to prepare and ship it within 24 hours, so you can start enjoying your skincare regimen without delay. Throughout the shipping process, you can track your package every step of the way, giving you peace of mind and confidence in your purchase. Our commitment to excellence extends to every aspect of our shipping service, ensuring that you receive your Vitaluxe skincare products in perfect condition and on time. Experience convenience, reliability, and peace of mind with Vitaluxe shipping – because your skincare needs deserve nothing less

Quality & Safety

Quality & Safety Assured:
Vitaluxe prioritizes the highest standards of quality and safety in every aspect of our skincare products. From carefully selected ingredients to rigorous testing procedures, we ensure that our products meet or exceed industry regulations and standards. We source only the finest ingredients, free from harmful chemicals, toxins, or additives, to deliver effective and gentle skincare solutions. Our formulations undergo thorough testing and evaluation by dermatologists to ensure safety and efficacy for all skin types. With Vitaluxe, you can trust that your skincare regimen is backed by a commitment to quality and safety. Experience peace of mind knowing that every product you use is crafted with care and integrity, so you can focus on achieving radiant, healthy skin.

Product Care

Product Care Made Easy:
Vitaluxe understand the importance of preserving the quality and effectiveness of your skincare products. To ensure optimal performance and longevity, we recommend simple yet effective product care practices. Store your Vitaluxe skincare products in a cool, dry place away from direct sunlight to maintain their potency. Keep lids tightly closed to prevent air exposure, which can degrade ingredients over time. Avoid contaminating products by using clean hands or applicators when dispensing. For specific product care instructions, refer to the packaging or product labels. Our customer service team is also available to assist with any questions or concerns you may have regarding product care.

FAQ

It’s recommended to apply sunscreen every two hours, especially if you’re swimming, sweating, or towel-drying, as these activities can remove sunscreen from your skin.
Yes, there are sunscreens specifically formulated for sensitive skin and children. Look for products labeled “gentle,” “sensitive,” or “for kids,” and test on a small patch of skin first.
Most sunscreens provide protection for about two hours. However, reapply more frequently if swimming, sweating, or exposed to direct sunlight.
Yes, UV rays can penetrate through windows and clouds, so it’s essential to wear sunscreen even on cloudy or indoor days to protect your skin from sun damage.
Yes, sunscreen should be applied as the last step of your skincare routine, before applying makeup. Look for lightweight, non-comedogenic formulas that won’t clog pores or affect makeup application.
Individuals with sensitive skin or allergies should avoid ingredients like oxybenzone, octinoxate, and fragrance. Opt for mineral-based sunscreens containing zinc oxide or titanium dioxide for gentler protection.
Yes, there are oil-free, non-comedogenic sunscreens specifically designed for oily or acne-prone skin. Look for lightweight, gel-based formulas that won’t clog pores or exacerbate acne.
While sunscreen allergies are rare, individuals with sensitive skin or skin conditions should opt for hypoallergenic and fragrance-free sunscreens. Consult with a dermatologist if you have specific concerns about sunscreen ingredients or reactions.
Choose an SPF level based on your skin type, sun exposure, and personal preferences. Generally, SPF 30 is recommended for everyday use, while higher SPFs offer additional protection for extended outdoor activities.